Performance Management

Critical to the way that your business runs on a day by day basis is dependent on how your applications and infrastructure operate and perform together. Essentially you want to understand the service availability of your environment. 

The reality is that monitoring of both Applications and Infrastructure can be and often is complex when trying to understand and gain useful insights into how technologies integrate and impact each other.  Some of the underlying process required to implement a Performance Management (PM) solution require you to define your services, agree your KPI’s, thresholds, severity and actions required should a threshold be exceeded.

Then consider the operations and Maintenance (OA&M) activities i.e. overhead tasks such as processes, procedures and to ensure that your data is accurate, managed and up to date to ensure that your solution is meeting its objective.

Simply implementing a PM solution requires vision, dedication and long term commitment.

So how can we help?

Where we make a difference is that we believe OSS integration is not just about making tools interact, it’s about consulting with the customer and providing real benefit, it’s about understanding working practices, process flows and providing tangible functionally to support the business.  IOSS have been instrumental in implementing and deploying some large scale solutions with some of the leading applications within in the market place, being Info Vista, E-Health and IBM Tivoli Proviso (TNMP).  With these implementations our customers have had the ability to manage the large scale environments supporting 25,000 Network Nodes for both Service Providers and Customer Networks. We have worked on strategies with our customers to monitor applications through probes, in addition to agent / web based application monitoring in order to support our customers to gain visibility of underlying and service impacting issues or to identify operational cost reductions and additional benefits.

In essence IOSS have assisted our customers to implement and deploy PM solutions ensuring that our customers benefit from their investment into their chosen tool sets.

Let us help you to get the best out or you Performance Management tools.